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New District Expertise

Omni-Channel Infrastructures
Customer Relationship Management
Interactive Voice Response
Call & Session Recording
Skill Based Routing & Queuing Optimisation
Workflow & Scripting
Web Portal & Mobile App Integration
Knowledge Base & Search Engines
Workforce Planning
Middleware & Back Office Integration
Cloud Based Infrastructures & Services
Customer Relationship Management
Campaign Management
Management Reporting

Industry Applications

Outsourced Contact Center
Customer Services
Trading Desk
Banking Transactions
Technical Help Desk
Operational Control Center
Network Operating Center
Healthcare and Emergencies

Technology Partners

Microsoft® Skype™
Microsoft's enterprise-ready unified communications platform, Built to fully integrate with Microsoft Office

Genesys® | Interactive Intelligence
An all-in-one contact center platform for multichannel interactions, available as a cloud-based service, on-premise, or as a managed service

Rostrvm Solutions Limited
Rostrvm Solutions designs, develops and supports the rostrvm suite of applications that make call centres, contact centres and back office operations efficient through call and task routing, predictive dialling and desktop optimisation.

Contact Centers

For handling large volumes of customer interactions while meeting the highest service levels, modern contact centers ask for state-of -the-art infrastructures and technologies.


Due to the ubiquitous availability of new network technologies and protocols like IP, MPLS and SIP, we are quickly moving away from best-of-breed call center platforms around the traditional telephone PBX (private branch exchange), to the multi-location and multi-channel virtual contact center, that supports all possible interactions between people and smart devices.

At New District we understand how to manage the transition to these new multichannel interaction platforms by selecting and implementing the right technology solutions: scalable, affordable, reliable and feature-rich.

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